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Grandstream Networks, Inc.
UCM63xx Series Wave Desktop User Guide
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Table of Contents
CHANGE LOG ................................................................................................................ 9
Firmware 1.9.12 ......................................................................................................................................... 9
Firmware 1.7.8 ........................................................................................................................................... 9 Firmware 1.5.4 ......................................................................................................................................... 10
INTRODUCTION ........................................................................................................... 11
Overview .................................................................................................................................................. 11
Feature Highlights ................................................................................................................................... 11
Specifications .......................................................................................................................................... 12
BASIC OPERATION ..................................................................................................... 14
System Requirements ............................................................................................................................. 14
Download and Install the Client ............................................................................................................... 14
Upgraded Version .................................................................................................................................... 14
LOGGING IN TO WAVE DESKTOP ............................................................................. 15
Wave Password Recovery ...................................................................................................................... 16
Custom Status ......................................................................................................................................... 19
MAKING CALLS ........................................................................................................... 21
Initiating a Call from Keypad ................................................................................................................... 21
Call History .............................................................................................................................................. 22 Contacts .................................................................................................................................................. 22
DURING A CALL .......................................................................................................... 25
Hold/unhold ............................................................................................................................................. 26 Mute/unmute ............................................................................................................................................ 27
DTMF ....................................................................................................................................................... 28
Transfer to Meeting Room ....................................................................................................................... 28
MULTIPLE LINES ......................................................................................................... 30
MISSED CALLS ........................................................................................................... 31
CALL TRANSER .......................................................................................................... 32
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Blind Transfer .......................................................................................................................................... 32
Attended Transfer .................................................................................................................................... 33
CHAT ............................................................................................................................ 35
Start a single chat .................................................................................................................................... 35
Start a group chat .................................................................................................................................... 36
Send messages ....................................................................................................................................... 36 Copy message ......................................................................................................................................... 37
Share message ....................................................................................................................................... 38
View unread message ............................................................................................................................. 39
Quote to Reply Message ......................................................................................................................... 40
Edit the sent text ...................................................................................................................................... 41 Delete Message ....................................................................................................................................... 42
Pin Chat Box to Top ................................................................................................................................. 43
Hide Chat Box ......................................................................................................................................... 44
Mute Chat ................................................................................................................................................ 44
Group management ................................................................................................................................. 45
Change group name ............................................................................................................................ 45 View group members ........................................................................................................................... 45
Add group members ............................................................................................................................ 47
Delete Group Members ....................................................................................................................... 48
Exit Group ............................................................................................................................................ 49
Dismiss Group ..................................................................................................................................... 50
MEETING LIST ............................................................................................................. 51
Meet Now ................................................................................................................................................ 52
Audio Conference .................................................................................................................................... 53 Video Conference .................................................................................................................................... 56
Share Desktop ......................................................................................................................................... 59
Invite Participants .................................................................................................................................... 60
Managing Participants ............................................................................................................................. 62
Chat during Meeting ................................................................................................................................ 63
DTMF ....................................................................................................................................................... 64 End Meeting ............................................................................................................................................ 64
MEETING MANAGEMENT ........................................................................................... 66
Schedule Meeting .................................................................................................................................... 66
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PUBLIC ROOM ............................................................................................................. 71
Edit/Cancel Meeting ................................................................................................................................ 72
Reschedule Meeting ................................................................................................................................ 72
Share Meeting ......................................................................................................................................... 73
JOIN MEETING ............................................................................................................ 74
Join Meeting via Link ............................................................................................................................... 75
COMPLETE MEEINTG ................................................................................................. 76
VOICEMAIL .................................................................................................................. 77
CONTACTS................................................................................................................... 78
Search Contacts ...................................................................................................................................... 78
CALL HISTORY ............................................................................................................ 79
SETTINGS .................................................................................................................... 80
Account Information ................................................................................................................................. 80
Account Settings ...................................................................................................................................... 81 Call Settings ............................................................................................................................................ 81
Audio/Video Device ................................................................................................................................. 82
Audio Settings ...................................................................................................................................... 82
Video Settings ...................................................................................................................................... 83
Virtual Background Settings ................................................................................................................ 84
Language ................................................................................................................................................. 86 Launch on System Startup ...................................................................................................................... 86
Export Logs ............................................................................................................................................. 87
About ....................................................................................................................................................... 87
Download Mobile Client ........................................................................................................................... 87
Log out ..................................................................................................................................................... 87
MORE APPLICATIONS ................................................................................................ 88
Services ................................................................................................................................................... 88
Smart Devices ......................................................................................................................................... 89 Door System ........................................................................................................................................ 89
Monitor ................................................................................................................................................. 92
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LOGO CUSTOMIZATION ............................................................................................. 94
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Table of figures
Figure 1: Wave About Interface ................................................................................................................... 14
Figure 2: Wave Desktop Portal ................................................................................................................... 15
Figure 3: Wave Desktop Default Page after Login ...................................................................................... 16
Figure 4: Reset Password Username ...................................................................................................... 17
Figure 5: Reset Password - Verification Password ..................................................................................... 17 Figure 6: Reset Password Email .............................................................................................................. 18
Figure 7: Reset Password ........................................................................................................................... 18
Figure 8: Account Status ............................................................................................................................. 19
Figure 9: Working Status ............................................................................................................................. 20
Figure 10: Initiating a Call from Keypad ...................................................................................................... 21
Figure 11: Call history ................................................................................................................................. 22 Figure 12: Contact search ........................................................................................................................... 23
Figure 13: Favorite Contacts ....................................................................................................................... 23
Figure 14: Incoming Call Notification on the Desktop ................................................................................. 24
Figure 15: Incoming call prompt on Wave desktop page ............................................................................ 24
Figure 16: Audio Call Screen ...................................................................................................................... 25
Figure 17: Video Call Screen ...................................................................................................................... 25 Figure 18: Call On Hold ............................................................................................................................... 27
Figure 19: Mute during a Call ...................................................................................................................... 27
Figure 20: Open the DTMF Keyboard Interface during a Call .................................................................... 28
Figure 21: Transfer to Video Meeting Room ............................................................................................... 29
Figure 22: Multiple Lines ............................................................................................................................. 30 Figure 23: Recent Calls ............................................................................................................................... 31
Figure 24: Blind Transfer ............................................................................................................................. 32
Figure 25: Attended Transfer - I .................................................................................................................. 33
Figure 26: Attended Transfer - II ................................................................................................................. 34
Figure 27: Adding Chat Interface ................................................................................................................ 35
Figure 28: Chat Interface ............................................................................................................................ 36 Figure 29: Copy Message ........................................................................................................................... 38
Figure 30: Forward message ...................................................................................................................... 39
Figure 31: Unread Messages ...................................................................................................................... 40
Figure 32: Quote to Reply Message ........................................................................................................... 41
Figure 33: Edit the Sent Text ....................................................................................................................... 42
Figure 34: Delete Message ......................................................................................................................... 43
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Figure 35: Stick to Top ................................................................................................................................ 43
Figure 36: Hide Chat Box ............................................................................................................................ 44
Figure 37: DND ........................................................................................................................................... 44 Figure 38: Change Group Name ................................................................................................................. 45
Figure 39: View Group Members ................................................................................................................ 46
Figure 40: Group Member Business Card Interface ................................................................................... 47
Figure 41: Add Group Member Interface .................................................................................................... 48
Figure 42: Delete Group Members Interface .............................................................................................. 49
Figure 43: Dismiss Group ........................................................................................................................... 50 Figure 44: Wave Meetings Desktop Page .................................................................................................. 51
Figure 45: Search Meeting .......................................................................................................................... 52
Figure 46: Meet Now Interface .................................................................................................................... 52
Figure 47: Audio Conference Room ............................................................................................................ 54
Figure 48: Invite participants to audio conference room ............................................................................. 55
Figure 49: Managing Meeting Participants in Audio Meeting Room ........................................................... 56 Figure 50: Video Conference Screen .......................................................................................................... 57
Figure 51: Managing Participants in Video Conference ............................................................................. 58
Figure 52: Screen Sharing .......................................................................................................................... 59
Figure 53: Screen Sharing with Video on ................................................................................................... 60
Figure 54: Invite Participants....................................................................................................................... 61
Figure 55: Create invitation link .................................................................................................................. 61 Figure 56: Participant list ............................................................................................................................. 62
Figure 57: Chat during Meeting .................................................................................................................. 63
Figure 58: DTMF Soft Keyboard ................................................................................................................. 64
Figure 59: End Meeting as Moderator ........................................................................................................ 65
Figure 60: End Meeting as Moderator Transfer Moderator Privileges ..................................................... 65 Figure 61: Schedule Meeting ...................................................................................................................... 66
Figure 62: Scheduled Meeting .................................................................................................................... 68
Figure 63: Scheduled Meeting Email Notification ....................................................................................... 69
Figure 64: Meeting Assistant Interface ........................................................................................................ 70
Figure 65: Meeting Room List ..................................................................................................................... 71
Figure 66: Edit/Cancel Meeting ................................................................................................................... 72 Figure 67: Reschedule Meeting .................................................................................................................. 72
Figure 68: Share Meeting ............................................................................................................................ 73
Figure 69: Join via Meeting Notification ...................................................................................................... 74
Figure 70: End Meeting ............................................................................................................................... 76
Figure 71: Open keypad on Wave Desktop Page ....................................................................................... 77
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Figure 72: Contacts ..................................................................................................................................... 78
Figure 73: Recent calls ............................................................................................................................... 79
Figure 74: Settings Menu ............................................................................................................................ 80 Figure 75: Account Information ................................................................................................................... 80
Figure 76: Account Settings ........................................................................................................................ 81
Figure 77: Call Settings ............................................................................................................................... 82
Figure 78: Alternative Ringing Speaker ...................................................................................................... 83
Figure 79: Video Settings ............................................................................................................................ 84
Figure 80: Virtual Background ..................................................................................................................... 85 Figure 81: Launch on System Startup ........................................................................................................ 86
Figure 82: About .......................................................................................................................................... 87
Figure 83: More Applications ...................................................................................................................... 88
Figure 84: User Portal Interface .................................................................................................................. 89
Figure 85: Door System Interface ............................................................................................................... 90
Figure 86: Add Door System ....................................................................................................................... 90 Figure 87: Ringing by Door System ............................................................................................................ 91
Figure 88: Video from Door System ............................................................................................................ 91
Figure 89: Monitor Settings Interface .......................................................................................................... 92
Figure 90: Add Monitor Interface ................................................................................................................. 92
Figure 91: Customized Logo Interface ........................................................................................................ 94
Table of tables
Table 1: Model Specifications for Wave Desktop ........................................................................................ 12
Table 2: Wave Desktop Specifications ........................................................................................................ 12
Table 3: Schedule Meeting Specifications .................................................................................................. 67
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CHANGE LOG
Firmware 1.9.12
Added support to login via User Password instead of the SIP Password. [LOGGING IN TO WAVE
DESKTOP]
Added support for Custom status on wave web. [Custom Status]
Added support for sending 5000 characters on chat. [Send messages]
Added possibility to send excel content under chat. [Send Excel Content]
Added possibility to edit text messages. [Edit the sent text]
Added support for sending DTMF under meeting. [DTMF]
Added possibility to complete meeting from the Meeting list. [COMPLETE MEEINTG]
Added more account related settings. [Settings]
Added more applications. [More Applications].
Added support for virtual background. [Virtual Background Settings]
Added support for alternative ringing speaker. [Audio Settings]
Firmware 1.7.8
Added New features in chat module: [Quote to Reply Message] [Delete Message] [Pin Chat Box to
Top] [Hide Chat Box]
Supported multi-lines calls. [MULTIPLE LINES]
Supported to transfer an active call to a video conference. [Transfer to Meeting Room]
Added public meeting room list and the list will show the meeting room status in different periods.
[PUBLIC ROOM]
Added to create a meeting with random meeting number. The meeting can be created as instant
meeting or scheduled meeting. [Meet Now] [Schedule Meeting]
Added to display the actual meeting duration and actual participants list for the previous meetings.
[MEETING LIST]
Supported to add participants from contacts/groups when scheduling a meeting. [Schedule Meeting]
Supported to set meeting subject and add invitees for instant meetings. [Meet Now]
Added meeting assistant module. When there are new meeting invitations, meeting reminders and
meeting cancelation notifications, the meeting assistant will send messages to the host and
participants. [MEETING MANAGEMENT]
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Firmware 1.5.4
This is the initial version.
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INTRODUCTION
Overview
Wave desktop is a client application for the UCM63xx series IP PBX users to use a desktop application to
participate in video/audio conferences and make calls via WebRTC. With Wave desktop client, users can
easily create, schedule, manage, and join video conference calls, share presentation, chat during
conference calls, register UCM extension and make point-to-point calls. Wave desktop helps enterprise
users to join meetings and communicate efficiently. It is an ideal product for enterprises looking for tools for
users to communicate and work productively.
Feature Highlights
Supported on Windows 10+ / Mac OS 10+ operating system.
Native integration with UCM including contacts and ability to display SIP users online status
Supports LDAP to access contacts in the UCM LDAP server.
Supports call display, voicemail, and call encryption.
Supports call history.
High quality point-to-point audio and video calling.
Full integration with Grandstream UCM6300 IP PBX, including creation of QR code for automatic login,
call transfer, call recording from server etc.
Supports Opus and G.722 for HD audio. Jitter resilience up to 50% audio packet loss and 20% video
packet loss.
Supports H.264.
Supports joining meeting via link without logging in.
Supports schedule meeting and meeting now at anywhere anytime
Built-in NAT traversal including automatic NAT discovery and TURN/ICE.
Support basic chat functions, including single chat and group chat, sending files and emoticons, starting
audio conferences in a group chat, simultaneous group chats and meeting chats.
Integrated UCM user portal entry to access personal data, follow me settings, SCA, wakeup calls etc.
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Specifications
Specifications and limitations of WebRTC change from one model to another, please find below a table
showing the specifications for the features on each model.
Table 1: Model Specifications for Wave Desktop
Below are the rest of technical specifications for all the models:
Table 2: Wave Desktop Specifications
Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, DNS (A record, SRV),
STUN/TURN/ICE, LDAP, TLS, SRTP, IPv6
Voice Codecs and Capabilities
Opus, G.711 A-law/U-law, G.722
Adaptive JIB
DTMF RFC2833, SIP INFO
Video Codecs and Capabilities
H.264
1080P HD video, supports displaying multiple videos, screen sharing, camera
on/off, GS-FEC
Telephony Features Call hold/unhold, mute/unmute, call transfer, audio meeting room, video meeting
room, call history, scheduling meeting, voicemail, call recording and etc.
UCM630x series Video feeds Screen Share Feed
Concurrent user
registration
Participant limit (Audio Conference)
Participant limit (Video
Conference)
UCM6301 4 or 9 1 500 75 20
UCM6302 4 or 9 1 1000 150 30
UCM6304 4 or 9 1 2000 200 60
UCM6308 4 or 9 1 3000 300 80
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User portal entries allows access for personal data, wakeup call settings, SCA,
follow me settings, call queue, CDR, CRM user settings and etc.
Chat Function Point-to-point chat/Group chat.
Supports to send text, emoji, document, picture, forward message, copy message,
reply message; Stick to Top/unpin chat window, hide chat window, message prompt
tone settings.
UCM Applications Supports UCM feature codes (transfer, call park, recording, meeting control options
etc.)
QoS Layer 3 QoS (ToS, DiffServ, MPLS)
Security SIP over TLS, SRTP (128-bit and 256-bit), HTTPS
Multi-language Support
English and Simplified Chinese.
Login Supports login with Wave account and account password.
Supports joining meeting via link without logging in.
Please visit our website for more Wave desktop information and product documentations:
http://www.grandstream.com
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BASIC OPERATION
System Requirements
Operating system: Windows 10+ / Mac OS 10+.
Supporting device: Support almost all operating systems in Windows 10+ / Mac OS 10+ desktop
computers and laptops.
Web environment: stand by Network connection above 3 Mbps (recommended), UCM needs to be
connected to the network.
Audio and video equipment: to make a call, you need a speaker and microphone, webcam, or high-
definition webcam.
Download and Install the Client
The Wave client can be downloaded on the Grandstream official website:
https://fw.gdms.cloud/wave/download/
After the download is complete, you can install it according to the instructions on the interface.
Upgraded Version
On the main page before or after login, click the upper right corner, and then click the menu item "About".
If there is a newer firmware version, you can click the "Upgrade Firmware" button to upgrade.
Figure 1: Wave About Interface
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LOGGING IN TO WAVE DESKTOP
With UCM SIP extension number and user portal password, users could log in the Wave desktop portal.
After logging in successfully, users can host meeting, schedule meeting, manage contacts, make calls,
transfer calls, chat during meeting etc.
To start using Wave Desktop Application:
1. Click on to open Wave Desktop application. The following login page will be displayed.
Figure 2: Wave Desktop Portal
2. Enter an extension number and its user portal password in the Wave desktop login page. Once logged
in successfully, the following page will appear:
3. Click on the Log In Automatically option and the application will store the username and password.
The user can auto-log in the Wave application when clicking the application icon.
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Figure 3: Wave Desktop Default Page after Login
Wave Password Recovery
Users can reset wave login password by following the below steps:
1. Click on Forgot Password and the below window will be displayed, then enter the username
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Figure 4: Reset Password Username
2. After clicking on Send Email a verification code will be given
Figure 5: Reset Password - Verification Password
3. And an email will be sent to the email address configured under the extension
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Figure 6: Reset Password Email
4. On the received email, click on the link to confirm to change password and you will be redirected
to the below page, where you will need to enter a new password, re-enter it and the provided
verification code, as shown below:
Figure 7: Reset Password
5. And you will be jumped to the login page after the password is reset correctly.
Note: Users can reset wave login password not the extension SIP password, which means when you reset
the Wave's password, the Endpoint phone's SIP account's password will not be reset.
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Custom Status
Wave users can customize the status in the application. It is divided into account status and working status,
and it is displayed in the contacts book and chat module.
Account Status: The user can click the user icon to enter the configuration interface, then click the status below the account
at the top to customize the status of the account, as the screenshot shows below:
Figure 8: Account Status
Online: This is the default account status. The new calls and messages will prompt users.
Busy: The user is busy now, and the user can send/receive new calls and messages normally.
Do not disturb: The new incoming calls and messages will be prompted without any sounds, and
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there is no pushing notification. The new incoming calls will be ignored, and the new missed call history will
be generated.
Offline: The account status will be displayed as offline, but the user still can send/receive calls and messages normally.
Away: The account status will be displayed as away, but the user still can send/receive calls and messages normally. Working Status The user can click the status bar below the user icon and click Set Working Status to select the following
working status: Meeting in progress, On a business trip, Working remotely, Sick leave, On leave, None and
Custom.
After setting the working status, it will be displayed in the contacts book and chat module.
Figure 9: Working Status
Note: The custom working status allows users to enter up to 64 characters and the emoji are not allowed.
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MAKING CALLS
Users can use Wave desktop for point-to-point audio and video calls.
Initiating a Call from Keypad
1. After logging in Wave desktop, click on the Keypad icon on the bottom left of the page to bring
up keypad.
Figure 10: Initiating a Call from Keypad
2. Enter the number to dial.
3. Click on for video call or click on for audio call.
Note: All calls are routed via UCM. Users can dial internal extensions, PSTN number and mobile phone
numbers as needed.
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Call History
After logging in Wave desktop, click on the Calls icon on the left panel to view recent call history.
Figure 11: Call history
1. The user can enter the number or username to search in call history.
2. Scroll up and down to view more call history if existed.
3. For the call history entry, clicking on to make video call and clicking on to make audio call or
for chat.
4. When a call history entry is selected, the details of this entry are displayed on the right side.
Contacts
Users can search for a specific contact or a specific number to dial under Contact Tab and Recent Calls
Tab.
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Figure 12: Contact search
1. In the search bar, enter the number or username to search.
2. Click on the search result. The details of this contact will show on the right.
3. For the search result, clicking on to make video call and clicking on to make audio call.
4. Also, by clicking on the contact, you can add it to your favorite contact tab as shown below
Figure 13: Favorite Contacts
Note: The contacts displayed in Wave desktop portal contains all UCM extensions, meeting room
extensions and LDAP contacts.
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ANSWERING CALLS
If the user has logged in Wave desktop, when there is an incoming call, the desktop will prompt an incoming call
notification on the right bottom corner. Clicking on the notification will bring up Wave desktop page.
Figure 14: Incoming Call Notification on the Desktop
If it is an audio call, the user can select to answer the call, or select to hang up.
If it is a video call, the user can select to answer with video, select to answer with audio only,
or select to hang up.
Figure 15: Incoming call prompt on Wave desktop page
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DURING A CALL
Once the call is established, users can mute/unmute themselves, enable and disable their video feed,
screen share (video calls only), hold/unhold the call, and transfer the current call.
Figure 16: Audio Call Screen
Figure 17: Video Call Screen
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View current network connection status including audio and video packet loss.
End call.
Mute/unmute. Users can click More button to enter the alternative ringing speaker settings
interface.
Video on/off. Users can click More button to enter the virtual background settings interface.
Share screen.
Click to open more functions such as transfer and hold.
After clicking on for more functions, click on this icon to hold the call.
After clicking on for more functions, click on this icon to transfer the call.
After clicking on for more functions, click on this icon to enter DTMF.
After clicking on for more functions, click the button to transfer
